Refund & Cancellation Policy

1. Cancelling

You can cancel a subscription at any time from Billing → Cancel plan in your dashboard. There is no cancellation fee, no notice period and no retention call.

Cancelling stops the next renewal. Your plan stays fully active until the end of the period you have already paid for, and your data stays available for export during that time.

2. The 30-day money-back guarantee

If you are unhappy with your first payment on a plan, email support@vendorsly.com within 30 days of that charge and we will refund it in full. You do not need to give a reason, and we will not ask you to sit through a retention call.

This applies once per customer, to the first payment on your first paid plan. It exists so you can test the data properly rather than relying on our word for the coverage figures — which is also why the free tier gives you 500 leads before you pay anything.

3. Renewals

Renewal payments are not automatically refundable. We send an invoice by email every time we charge you, so an unwanted renewal should be visible immediately.

That said, if you were charged for a month you genuinely did not use — no jobs run, no leads pulled, no exports — write to us within 14 days of the charge and we will refund it. We can see the usage, so you do not need to prove anything.

4. Credits

Lead allowances

Monthly lead allowances are part of the subscription and are not separately refundable. Unused leads do not roll over into the next month.

Purchased AI credit packs

Credit packs are consumable and are refundable only while entirely unused, within 14 days of purchase. Once any credit in a pack has been spent, that pack is non-refundable — the model provider has already been paid for the work.

Credits are never expired without warning. We email you 14 days before a pack’s twelve-month expiry.

5. When we will refund beyond this policy

We refund, without argument, if:

• we billed you in error, or billed you after you cancelled — always refunded in full;
• we charged lead credits for records we did not actually deliver — credited back automatically when we detect it, and on request otherwise;
• a sustained outage prevented you from using a substantial part of a billing period — refunded pro rata;
• we make a material change to these terms or to a plan you are on and you cancel because of it — the unused portion is refunded.

6. When we will not refund

• Fill rates being what we published. Around 40% of businesses publish an email address, and we say so on the coverage section before you pay. A list that matches the published floor is the product working.
• Results of your campaign. We sell data, not replies.
• Accounts terminated for breach of the Acceptable Use Policy.
• Credits already spent, including on enrichment runs whose output you did not like.

If a record was materially wrong — the business does not exist, the website belongs to someone else — tell us. We will correct the record and credit it back. That is a data quality problem and we would rather hear about it.

7. How refunds are paid

Refunds go back to the original payment method through Stripe. We process approved refunds within 5 business days; your bank may take a further 5 to 10 to show it. Refunds are made in USD, and we do not cover exchange-rate movement or your bank’s fees.

8. Chargebacks

Please email us before raising a chargeback. A chargeback freezes the account while the dispute runs, and almost every case we see is something we would simply have refunded. We answer refund emails within 2 business days.

9. Taxes

We are established in India. Indian GST is added where it applies; supplies to customers outside India are treated as export of services and are zero-rated, subject to the conditions in the IGST Act. Where you are registered for tax in your own country, reverse charge may apply and your invoice will say so. Refunds are made net of any tax we have already remitted and cannot recover.

10. Grievance redressal (India)

Under the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer is:

Mohd Zafar, Grievance Officer & Founder
Adormax, St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh - 251002, India
grievance@vendorsly.com
+91-8191806038

We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as those rules require. If you are not satisfied, you may approach the National Consumer Helpline (1915) or the consumer commission with jurisdiction over your location.

11. Contact

support@vendorsly.com — a person reads these, and the answer will not be a form letter.