Terms of Service

1. Who you are contracting with

Vendorsly (“the Service”) is a proprietary software platform owned and operated by Adormax, a sole proprietorship registered under the Ministry of Micro, Small and Medium Enterprises (MSME), Government of India, at St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh - 251002, India. In these terms “we”, “us” and “our” mean that entity; “you” means the individual or organisation using the Service.

If you accept these terms on behalf of a company, you confirm you are authorised to bind it, and “you” then means that company.

2. What the Service does

The Service collects publicly available information about businesses from Google Maps listings and from the public pages of those businesses’ own websites, structures it into a consistent set of fields, and makes it available to you through a dashboard, exports and a REST API. On paid Intelligence plans it additionally produces model-generated summaries and scores derived from that same public information.

The Service is a data and tooling provider. It does not send email on your behalf, and it does not act as your agent in any contact you make with a business whose details you obtain through it.

3. Accounts and security

• You must give accurate account information and keep it current.
• You are responsible for everything that happens under your account, including anything done with your API keys.
• API keys are shown once at creation and stored only as a hash. We cannot recover a lost key — you can revoke it and issue a new one.
• Tell us promptly at support@vendorsly.com if you believe a key or account has been compromised.

4. Plans, credits and billing

4.1 Subscriptions

Paid plans are billed monthly in advance in USD. Your subscription renews automatically on the same day each month until you cancel. Prices shown on the pricing section exclude any tax we are required to collect, which is added at checkout.

4.2 Lead credits

One lead delivered into your workspace consumes one lead credit. A credit is consumed when a business record is first added to your workspace, whether it was freshly collected for you or served from our existing corpus. Receiving the same record again in a later query does not consume a further credit.

Monthly lead allowances do not roll over. Where your plan permits overage, it is billed in arrears at the rate shown on the pricing section.

4.3 AI credits

AI credits are consumed per enrichment operation at the rates published in the dashboard before you confirm a run. Purchased credit packs expire twelve months from purchase. Credits included with an Intelligence plan expire at the end of the billing period in which they were granted unless your plan states otherwise.

4.4 Failed payment

If a payment fails we may retry it and may suspend the Service until it succeeds. We will email you before any suspension. Accounts left unpaid for 30 days may be closed and their data deleted.

5. Your licence to the data

Subject to your plan and to payment, we grant you a non-exclusive, worldwide, non-transferable licence to use the records you obtain through the Service for your own business purposes, including contacting the businesses described and using the records in campaigns you run for your own clients.

Redistribution is limited by plan. On Free, Lite and Pro you may not publish, sublicense or otherwise distribute the records as a dataset or as part of a competing data product. On Max and White-label plans, redistribution to your own end customers is permitted, provided you remain responsible for their compliance with section 6 and our Acceptable Use Policy.

We retain all rights in the Service itself, including its software, schema, scoring logic and the corpus in aggregate.

6. Your obligations when using the data

The Service gives you business contact information. How you may lawfully use it depends on where you and the recipient are, and that responsibility is yours, not ours. In particular you agree that:

• You will comply with all laws applicable to your outreach, including the CAN-SPAM Act, the GDPR and the UK GDPR, PECR, CASL, and any local equivalent.
• You will honour opt-out and unsubscribe requests promptly, and will not contact a business that has asked you to stop.
• You will not use the data to make decisions about individuals in ways that require a lawful basis you do not have.
• You will comply with our Acceptable Use Policy, which forms part of these terms.

You are the controller of any personal data you export from the Service. Our respective roles are set out in the Data Processing Terms.

7. Fair use and capacity

Plan allowances assume normal use. We may apply rate limits, queue your jobs behind others, or contact you about your usage if a single account consumes a disproportionate share of data collection capacity. We will always talk to you before restricting an account for this reason.

8. Accuracy — what we do and do not promise

We publish measured coverage rates on the coverage section and we stand behind them as floors rather than averages. Beyond that:

• Records reflect what the source published when we last verified them. Businesses close, move and change their websites, and every record carries a last-verified timestamp so you can judge it.
• Not every business publishes an email address. Around 40% do. A plan allowance is an allowance of records, not of email addresses.
• Buying signals are rule-based observations, not statements of fact about a business’s intentions or finances.
• AI-generated fields are model output. They can be wrong, and you should read them before sending anything based on them.

The Service is otherwise provided “as is”, without warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent the law allows.

9. Availability

We aim for high availability but do not commit to a specific uptime figure on self-serve plans. Collection throughput depends on conditions at the source that are outside our control, and a job may take longer or return fewer results than expected. We will not charge lead credits for records we did not deliver.

10. Suspension and termination

You may cancel at any time from your billing settings; your plan continues until the end of the period you have paid for. We may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, that is used unlawfully, or that puts the Service or its other customers at risk. Where the breach is capable of being fixed, we will normally give you notice and a chance to fix it first.

On termination your right to use the Service ends. You may export your data at any time before then; we delete workspace data 30 days after closure.

11. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of business or loss of goodwill. Our total liability arising out of or in connection with these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

12. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of the data in breach of section 6 or of the Acceptable Use Policy — for example, a complaint arising from a campaign you sent.

13. Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice by email to your account address and by updating the effective date above. If you do not accept a change, you may cancel before it takes effect and we will refund any unused portion of a period you have already paid for.

14. Governing law

These terms are governed by the laws of India, and the courts of Muzaffarnagar, Uttar Pradesh, India have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.

15. Consumer rights and grievance redressal (India)

Nothing in these terms excludes any right you have under the Consumer Protection Act 2019 or any other law that cannot be contracted out of. As required by the Consumer Protection (E-Commerce) Rules 2020, our Grievance Officer is:

Mohd Zafar, Grievance Officer & Founder
Adormax, St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh - 251002, India
grievance@vendorsly.com
+91-8191806038

We acknowledge complaints within 48 hours and resolve them within one month. If you remain dissatisfied you may contact the National Consumer Helpline on 1915 or the consumer commission for your area.

16. Contact and registered details

Adormax (Sole Proprietorship)
St. 19, Laddhawala, Muzaffarnagar, Uttar Pradesh - 251002, India
India
Registered with the Ministry of Micro, Small and Medium Enterprises (Udyam), Government of India
legal@vendorsly.com